About the Role
The Head of Customer Support Technology is responsible for transforming Customer Support into an AI-first, automation-led, insight-driven organization.
This leader will design and execute a technology strategy where AI is not an add-on, but the foundation of how support operates — from customer self-service and intelligent routing to real-time agent augmentation and predictive service operations.
The role sits in the IT organization, and will define
Company
MongoDB →Job Details
- Location
- New York City; Palo Alto
- Work Type
- On-site / Hybrid
- Posted
- 1 week ago